Admin/Support CV Tips
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Questions:
- Did you train or orient other staff on office policies and procedures?
- Did you win any awards, such as "employee of the month" or "perfect attendance"?
- Did you institute any procedures that improved office operations, enhanced customer service or reduced costs?
- Did you organize any events or meetings that positively impacted the company?
- Have you used technology to improve support functions?
- Have you created effective PowerPoint presentations?
- Do your word processed reports sparkle?
- Did you build a customer database to improve tracking, reporting and customer service?
- Did you demonstrate the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality?
- Do you consistently present a professional image, both on the phone and in person, contributing to your company's positive reputation?
- Did you assist with any special projects, such as creation of a newsletter or direct-mail campaign? What were the results of the projects?
- Can you manage a multiline phone system?
- Have customers or clients commended you for providing excellent service?
Keywords:
Positions: administrative assistant, secretary, office manager, executive assistant, executive secretary, customer service representative, data entry clerk, general office clerk, front desk receptionist, switchboard operator, mailroom clerk, returns clerk, service manager, processing clerk, office assistant
Other:
MS Office (Word, Excel, PowerPoint, Access), Windows NT/98/95, event planning, meeting planning, word processing, spreadsheets, database management, multiline phones, switchboards, scheduling, presentations, office support, customer support, shipping and distribution, accounts payable, accounts receivable, invoices, benefits administration, office management, inventory control, purchasing, facilities maintenance, vendor/contractor relations, project management, document preparation
